‘Make the Right Call’
Around 25% of calls Norfolk Police receive each year are inappropriate, either because they simply are not emergencies requiring immediate police assistance or they’re non-police matters.
Now, a campaign called ‘Make the Right Call’ is being launched to remind people to think carefully before dialling 999 and 101 and to consider alternatives for non-police matters.
Norfolk Constabulary’s Contact and Control Room (CCR) deal with an average of approximately 983 calls per day. Common unnecessary 999 calls include noise nuisance, animal/wildlife call outs, utility call outs and highway matters, all of which could have been better dealt with by partner agencies.
The Contact and Control Room’s Superintendent Malcolm Cooke said: “Non-emergency or inappropriate calls tie up our phone lines and can prevent callers with genuine emergencies from getting through – at worst they can put other people’s lives at risk.
“People should only call 999 if there is a direct and immediate threat to life or property or if a crime is in progress. Our staff prioritises people who are in immediate need and if you ring 999 in error you will be directed to call the 101 police non-emergency number or sign-posted to the most appropriate agency.”
People who have questions around policing or non-policing matters can access a range of information on the Frequently Asked Questions section of the Norfolk Police website or via ‘Ask the Police’ which can be found on any search engine.
You can access information and advice using the “FAQ” link on our website at www.norfolk.police.uk
You can also access useful information via the internet using “ask the police” www.askthe.police.uk
Message from Chief Inspector Nathan Clark